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Fax > Troubleshooting Guide > I have an error message printed on the sending and/or journal report - what does it mean? print this page
I  have an error message printed on the sending and/or journal report - what does it mean?


If a problem occurs during fax transmission or reception, one of the following messages will be printed on the sending and journal reports (page 54).

COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
  • A transmission or reception error occurred. Try again or check with the other party.

COMMUNICATION ERROR
(Code: 43, 44)
  • A line problem occurred. Connect the telephone line to a different jack and try again.
  • An overseas transmission error occurred. Try using the overseas mode (feature #23 on page 76).

DOCUMENT JAMMED
  • The document is jammed. Remove the jammed document (page 105).

ERROR - NOT YOUR UNIT
(Code: 54, 59, 70)
  • A transmission or reception error occurred because of a problem with the other party's fax machine. Check with the other party.

JUNK FAX PROH. REJECT
  • The junk fax prohibitor feature of this unit rejected fax reception.

MEMORY FULL
  • The memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 17) or clear the jammed paper (page 102).

NO DOCUMENT
  • The document was not fed into the unit properly. Re-insert the document and try again.

OTHER FAX NOT RESPONDING
  • The other party's fax machine is busy or has run out of recording paper. Try again.
  • The other party's fax machine rang too many times. Send the fax manually (page 53).
  • The other party's machine is not a fax machine. Check with the other party.
  • The number you dialed is not in service.