Check the status of your VIERA service request. Please enter your Customer Case Number and email address, to view your service request status. items marked with an asterisk (*) are required customer case number * email * Check status by phone If you prefer to check status by phone, call us at 1-800-973-4390. Be sure to have your Customer Case Number handy. Contact us to schedule service Prefer to schedule service by phone? Call us at 877-95-VIERA, and we'll steer you through the process.