Concourse™ Broadband Networking Gateway FAQs

About The Product

The Connection Using HomePNA

Connecting Via Ethernet

Installation

How To Use The KX-HGW200

Applications

Troubleshooting


About The Product

  1. What is the Concourse KX-HGW200?

  2. Do I need a specific Internet Service Provider (ISP)?

  3. How many computers can be used at the same time?

  4. What kind of applications can I use?

  5. Which Operating Systems are supported?

  6. How do I connect the KX-HGW200 to other network equipment?

  7. What is PPPoE?

  8. Does the KX-HGW200 support protocols such as IPX and AppleTalk (EtherTalk)?

  9. Is an Ethernet connection only 10BaseT?

  10. What is IP masquerade?

  11. What is NAT?

  12. What is Port Forwarding?

1. What is the Concourse KX-HGW200?
The Concourse KX-HGW200 is an ideal way to connect up to 32 computers using one broadband connection, in a home or small office setting. It allows you to build a LAN (Local Area Network) using one of three interfaces: Ethernet cables, HomePNA (telephone lines), and optional wireless cards (KX-HGC200).

It is ideal for exchanging data between machines, including file and printer sharing. All you need is a hi-speed network such as Cable Modem or DSL, and the power of the Concourse is yours.

2. Do I need a specific Internet Service Provider (ISP)?
Yes, your ISP must allow you to access the Internet from multiple PCs using only one global IP address. The KX-HGW200 supports both DHCP and PPPoE protocols. To make sure that you can use the Concourse, please check which protocol your ISP uses.

3. How many computers can be used at the same time?
The Concourse can support up to 32 computers by automatically allocating an IP address to each PC using DHCP protocol.

When you network via telephone line, there is a limit of 24 machines. This may change depending on the specifics of the line being used. Also, your speed of connecting to the Internet, surfing the Web and downloading applications will vary depending on the number of machines that are connected to the network at that time.

4. What kind of applications can I use?
All Web-related applications are compatible, such as E-mail, surfing the Web, chatting, downloading, FTP and so on. For some applications, you are required to set Port Forwarding on your KX-HGW200. Also, some applications use a special protocol, so please refer to the application guide for more information.

5. Which Operating Systems are supported?
The Concourse KX-HGW200 supports all equipment that can be networked via Ethernet, telephone line, or wireless application. To connect these networks, a PC usually requires an adapter that needs OS dependent driver software. Some applications have limitations depending on your OS, so if you aren't using Windows for PC or MacOS for Mac, the Concourse may not support your OS.

6. How do I connect the KX-HGW200 to other network equipment?
The KX-HGW200 supports interfaces for Ethernet (10Mbps), HomePNA (10Mbps), and wireless applications (11Mbps/Optional). You can connect up to 32 PCs by using any combination of these network options.

Though Ethernet is 10Mbps, you can build up to a 100Mbps LAN by connecting a 10/100Mbps Ethernet hub.

You can build a LAN with HomePNA by using a telephone line at your home or office. A network adapter is required for your PC to utilize HomePNA.

You can network your PCs though a wireless application that supports WhiteCap™* as a protocol. This protocol easily transmits multimedia data, and it can also transmit contents of voice and video efficiently. Two optional wireless cards (KX-HGC200) are required to support the wireless connection - one for the Concourse and one for your PC.

*WhiteCap is the trademarks of ShareWave, Inc.

7. What is PPPoE?
PPPoE stands for Point to Point Protocol over Ethernet. It's a popular protocol for DSL lines, and is supported by the Gateway.

8. Does the KX-HGW200 support protocols such as IPX and AppleTalk (EtherTalk)?
These types of protocols are supported by a bridge in your LAN. However, the wireless card (KX- HGC200) works only with Windows. Since the protocol is unified into IP on the Internet, protocol aside from IP is not passed to the Internet side.

9. Is an Ethernet connection only 10BaseT?
Both the Internet side (WAN side) and LAN side are 10BaseT. However, the Internet side depends upon the transmission speed provided by your service provider.

You can upgrade the LAN side to 100BaseT by connecting the Concourse to an Ethernet hub with a 10/100Mbps automatic sensing function and then connecting the hub to your PCs.

10. What is IP masquerade?
IP masquerade is a function used to share a global IP address with multiple private IP addresses. This function allows multiple computers, each with a unique private IP address, to access the Internet on the LAN simultaneously.

11. What is NAT?
NAT is a function that assigns a global address to a private address. With it, you can access the Internet from multiple network-connected computers on the LAN using a global address.

12. What is Port Forwarding?
A port number is needed when you use an Internet application such as E-mail or a Web browser. Every application has a fixed port number. Port Forwarding is a function used to transmit data sent from a specific port number to a specified network-connected machine, by assigning a port number and a Concourse connection.

When you use the IP masquerade function, an online-game, or an application to handle video-streaming data, it may not work correctly. And when you build a Web server or a mail server on a PC that is connected to the KX-HGW200, the servers cannot be accessed from outside. Port Forwarding is used to solve problems like these.

The Connection Using HomePNA

  1. What is HomePNA?

  2. How do I connect the Concourse KX-HGW200 using HomePNA?

  3. Can I connect the KX-HGW200 with a business phone (a key telephone system)?

  4. What kind of setting is necessary for the PC side?

  5. Can a LAN using HomePNA exchange data with an existing Ethernet LAN?

1. What is HomePNA?
HomePNA is standard data communication using a telephone line - both 1.0 (1Mbps) and 2.0 (10Mbps) types are supported by the Concourse. You can build a LAN easily at home or at the office by utilizing an existing telephone line. Using the phone line for your network will not interrupt your phone calls - even when you are online.

When an existing telephone line is used, it must be connected physically. PBX usage is not permitted. When you use a telephone connection with more than two lines, you must connect the KX-HGW200 and network equipment on the same line.

2. How do I connect the Concourse KX-HGW200 using HomePNA?
To connect the KX-HGW200 with your PCs, first plug the telephone line from the jack to the LINE PORT of the KX-HGW200. If you want to use a telephone in the same jack, connect a telephone line from the PHONE PORT of the KX-HGW200 to the telephone. Then, to connect your PC to the network, plug a telephone line from the phone jack to the port of a HomePNA adapter installed into the PC.

You can connect the KX-HGW200 to additional PCs using this telephone line as well. Wiring by a telephone line is easier than wiring by an Ethernet cable, because the telephone line is thinner and in most cases, the wiring already exists. If divergence is necessary, connectors are required.

3. Can I connect the KX-HGW200 with a business phone (a key telephone system)?
No, because the wiring of a business phone is different from your traditional home telephone wiring. Business phones are the "star type," and every business telephone is directly connected with PBX, which converts voice data to a digital signal.

4. What kind of setting is necessary for the PC side?
Your PC will need a network adapter to connect to your home telephone line. Non-Panasonic adapters may include proxy software as an application, but the KX-HGW200 does not require its installation.

5. Can a LAN using HomePNA exchange data with an existing Ethernet LAN?
Yes, you are able to do this with the KX-HGW200.

Connecting Via Ethernet

  1. My PC's network adapter supports 100Mbps. Can I build a LAN of 100Mbps?

1. My PC's network adapter supports 100Mbps. Can I build a LAN of 100Mbps?
If you connect the Concourse to a 10/100Mbps auto sensing Ethernet hub, you can build a LAN of 100Mbps in your home or office. With this hub, data exchange between PCs within the LAN, such as sharing files or printers, can be done at 100Mbps. However, transferring data to other PCs connected with HomePNA, or wireless applications via the KX-HGW200 can only be done at 10Mbps. Access to the Internet can be achieved at 10Mbps, but the transmission speed depends on your ISP.

Installation

  1. How do I install the KX-HGW200?

  2. How do I confirm the setup of the KX-HGW200?

  3. How should I confirm the configuration of my PCs?

  4. How do I configure my KX-HGW200 to be compatible with my ISP?

1. How do I install the KX-HGW200?
Outlined below is the process for hooking up the KX-HGW200 to your PCs and the Internet. For more details, please see the user manual.

  1. Preparation: First, turn all equipment off to ensure that you are working in safety. Connect the KX-HGW200 to your Cable/DSL modem. Install network adapters in your PCs. If your PCs have already been connected with a LAN, initialize their TCP/IP settings.
  2. Connect your PCs with the KX-HGW200 via Ethernet, HomePNA and/or wireless.
  3. Turn the modem back on, then the KX-HGW200, and finally, turn on all of your PCs.
  4. Confirm connection to the Internet using the procedure outlined in step 2. If your PCs can't connect to the Internet, turn them off and retry. If there is still no connection, manual set-up may be necessary.

2. How do I confirm the setup of the KX-HGW200?
Make sure that the LED is turned on properly.

Confirm that the Web screen of the KX-HGW200 can be seen from a browser on one of the connected PCs. You can see the confirmation status of the KX-HGW200 by using the STATUS menu on the Web screen.

3. How should I confirm the configuration of my PCs?

  • PC Users: Win95/98
    Open a DOS prompt window, and type "winipcfg". In the dialog window, you will see the IP address, DNS, default gateway, etc...
  • PC Users: WinNT or Win2000
    Type "ipconfig" at the DOS prompt window. In the dialog window, you will see the IP address, DNS, etc.... If you need more information, type "ipconfig/all."
  • Mac Users
    Go to "AppleMenu", select "ControlPanel" and then select "TCP/IP". You'll see the IP address, subnet mask, etc... in the TCP/IP window.

4. How do I configure my KX-HGW200 to be compatible with my ISP?
When you connect using PPPoE, the account requires a password to be set up for authentication. If your ISP does not support DHCP, the automatic setup function of the KX-HGW200 cannot be used, and manual set-up is needed.

If your ISP provides you with information (account, password, DNS, default gateway, etc.) required for connection, please be sure to input this into the KX-HGW200 from a browser window on your PC.

How To Use The KX-HGW200

  1. How can I upgrade my firmware and gather new information?

  2. What if I forget my password?

  3. How do I contact Panasonic?

1. How can I upgrade my firmware and gather new information?
Gateway Product Support Site
http://www.panasonic.com/consumer_electronics/gate/sup.asp

The Gateway Product Support site has a download section, where you will find all necessary information, downloads and instructions for you to upgrade your KX-HGW2000ís firmware.

From your PC, access your KX-HGW200ís Web Screen and choose the Firmware Upgrade menu. Specify where you want to store the firmware, and click OK.

After performing the upgrade, re-start your KX-HGW200 and all related network equipment.

2. What if I forget my password?
If you push the "Clear Setting" button on your KX-HGW200, it will return to the password at the time of factory shipment. However, all other setups are also initialized.

3. How do I contact Panasonic?
Choose "Support" from the Web Screen of your KX-HGW200. The KX-HGW200 will display the required system information to help us answer your question. You do not need to input this information yourself. Push the "Submit" button, and it will connect you with the support site of Panasonic. Once you reach the Panasonic support site, go to the "Contact us," section where you can ask a question via email or phone.

Applications

  1. How do I know which applications can be used?

  2. How should Port Forwarding be set up?

1. How do I know which applications can be used?
Almost all applications can be used with the KX-HGW200. However, online games and video conferencing need to be set up with Port Forwarding. Please see the application guide for more information.

2. How should Port Forwarding be set up?
First, determine which application you are using since Port Forwarding is application-specific.

Next, you need the port number that the application uses. You can find this from the application manual or the maker of the application.

Next, designate a PC to act as the forwarder of the data and note its IP address. Please note that if you are using the automatic IP address assignment function (using DHCP) on your Concourse, the IP address will change on the PC.

When using Port Forwarding we recommend setting up an IP address statically/manually.

If you use DHCP, whenever the IP address of your PC changes, it is also necessary to change the set up of Port Forwarding.

If you do not know enough about your PC or network, we recommend that you do not attempt to install Port Forwarding. A security risk can be created from improper set-up. Even when done properly, Port Fowarding may pose a security threat. Please use this function at your own risk.

Troubleshooting

  1. With the Concourse, I can access two or more connected machines to the Internet simultaneously. However, applications such as online games or video conferencing cannot be used. What should I do?

  2. Why canít I get access to Telnet, FTP, and http from outside the KX-HGW200?

  3. I can access the Web screen of my KX-HGW200, but I canít access a Web site on the Internet. What should I do?

1. With the Concourse, I can access two or more connected machines to the Internet simultaneously. However, applications such as online games or video conferencing cannot be used. What should I do?
The application currently used may not adapt address conversion by the IP masquerade function. You should check the Panasonic application guide and perform the necessary setup required for the KX-HGW200.

If the application does not appear in the application guide, check the port number of the application being used in order to set up Port Forwarding. Once you do this, access by outside users may be possible and represent a security threat. Therefore, please use Port Forwarding at your own risk.

2. Why canít I get access to Telnet, FTP, and http from outside the KX-HGW200?
Since the KX-HGW200 supports the IP masquerade function, it cannot access internal network equipment directly from the outside. If you send the data from a specific port number to specific network equipment using the Port Forwarding function, outside access to the network equipment may be possible.

However, this may represent a security risk since information on your network may be exposed. Please use Port Forwarding at your own risk. We recommend installation of a Firewall if you need stronger security.

3. I can access the Web screen of my KX-HGW200, but I canít access a Web site on the Internet. What should I do?
Restart your PC or update your IP address and other parameters using commands such as "Winipcfg." When the value of DNS or a default router is supplied by your IS, set it up manually on the KX-HGW200 and then restart all connected PCs.

The ISP information needs to be set up through a browser. To do this, check the user manual offered from your ISP, and if required, set up accordingly.



 

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