Fax FAQs
Mainly for the KX-FP80 series
(KX-FP80, KX-FP81, KX-FP85, KX-FPC91, KX-FPC95).


  1. How do I send a fax?

  2. Why does the film run out so fast?

  3. What should I do when the unit displays "Check Film"?

  4. How do I change the sound of the ring on my fax machine?

  5. How can I connect my fax machine to a home phone line with an answering machine on the same line?

  6. How can I get my fax machine to work with the voice mail system I have with my local telephone company?

  7. What are receiving modes?

  8. How do I install the paper tray?

  9. What should I do when the display reads "Check Paper" or "Paper Jam"?

  10. The print quality is not what I expected it to be. Why?



1. How do I send a fax?
Put the document to be faxed in the document feeder tray face down. You will hear a beep if the document has been positioned correctly. Once all pages are in the tray, dial the desired number and press Start. If all of the pages pass through the unit completely, your document was sent successfully.

If you encountered any difficulties, reposition your document in the document feeder tray, lift the handset or press the speaker or monitor button (depending on model), dial the desired fax number and press Start when the receiving fax machine answers. With this method, you will be able to verify the dial tone, ringing, answering, and fax tones of the receiving fax machine.

If your fax still does not go through, and you do not hear any of the fax tones from the receiving fax machine, contact the receiving party and ask them to check their fax machine.

2. Why does the film run out so fast?
All fax machines in the KX-FP80 series come with a starter film roll that gives you about 30-35 pages of output. The KX-FA53 replacement film roll yields about 150 pages. The KX-FA55 contains 2 replacement rolls, for approximately 300 pages.

3. What should I do when the unit displays "Check Film"?
Open the unit using the release button on the right side, then tighten the film by rolling the white film shaft towards the back of the unit. Make sure that the two white gears are closest to the rear of the machine and that the two blue gears are closest to the front of the machine. Also, please check that the film feeds from the top of the white rollers to the bottom of the blue rollers. If there is no film on the white roll, that means that the fax machine is out of film and needs a replacement film roll.

4. How do I change the sound of the ring on my fax machine?
To change the ring (fax-receiving only):

  1. Press the Menu button
  2. Press 31 on the number pad
  3. Press the Start button
  4. Turn jog dial until you are at the desired ring pattern (A, B, C, etc.)
  5. Press the Start button

5. How can I connect my fax machine to a home phone line with an answering machine on the same line?
To ensure both your answering machine and fax work together to receive messages and faxes, they must be connected to each other. The telephone line port from the answering machine that is normally plugged into the wall jack should be connected into the external port of the fax machine. The telephone line cord from the wall phone jack should be connected to the line port in the rear of the fax machine. Set the fax ring count to 5 and the answering ring count to 4 or less. The fax machine should be in fax mode and the auto answer light on.

6. How can I get my fax machine to work with the voice mail system I have with my local telephone company?
The phone company offers a service called "Ring-Mate", "Ring-Master" or "Identa-Ring." This service provides a second number to the same phone line, distinguished by a different ring pattern (usually a double ring).

When you buy this service and program your fax machine to the new ring pattern, the fax machine will answer only the calls that come in with this ring. All calls with the standard ring are ignored and are picked up by you or by your voice mail.

There may be an additional charge from the phone company for this service, and the service may not be available in all calling areas. See your phone company for details.

7. What are receiving modes?
A receiving mode is a setting that changes the way your Panasonic fax machine responds to incoming phone calls and faxes. In the units that have a Jog Dial and no built-in answering machine, you can use an external answering machine in any receive mode. Plug the answering machine into the Ext.Tel port in the back of the fax machine, and make sure the ring count of the answering machine is lower than the ring count of the fax machine (press Menu, then turn the jog dial until you see ring count, and press Start — you can then change the ring count of the fax machine).

Tel receiving mode:
In this mode, any extension in your home can be used to answer a call. If the incoming call is a fax, dial the fax activation code (usually *9, or see user's manual), hang up and your fax machine does the rest.

Tel/fax receiving mode:
Your fax machine will automatically receive incoming faxes when set in this mode.

ANS/FAX:
In this mode, incoming calls can be set to ring up to 4 times before your fax machine answers the call, to give you a chance to answer the phone. After 4 rings, the answering machine will pick up a regular (voice) call and the fax machine will initiate a fax call.

EXT.TAM:
This receiving mode allows you to use an External Telephone Answering Machine. You can connect a separate answering machine to your fax machine and set it to receive voice messages and faxes while you're away from home.

8. How do I install the paper tray?
Insert the two pegs on the paper tray into the corresponding holes on the top part of the machine's rear section. You can't insert these pegs through the top side of the unit, and should always insert them from the back side.

9. What should I do when the display reads "Check Paper" or "Paper Jam"?
Open the unit using the release button on the right-hand side. Clear any jammed paper from inside the unit and then close it. Make sure that there is paper loaded in the receive paper tray. Fan through a stack of up to 50 sheets of plain paper and load it into the receive paper tray. If "Check Paper" does not go away, unplug the unit and then plug it back in.

10. The print quality is not what I expected it to be. Why?
The texture of the paper you are using can prevent the ink from transferring properly, and therefore the print quality can suffer. If the paper is very smooth, then the print quality should be excellent. For best results, we recommend using Hammermill Jet Print paper.

 

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